Payment & Refund Policy

SSL Certificate

This website uses an SSL (Secure Sockets Layer) certificate to encrypt the connection between your browser and our servers. This is a standard security technology used across the web to help protect personal information and payment details submitted through this site from being read by third parties while in transit.

Delivery & Refund Terms

Naya Clinic provides medical and aesthetic healthcare consultations and treatments rather than physical goods. In this context, "delivery" refers to the scheduling and provision of the consultation or treatment you have booked, rather than the shipment of a physical product.

Cancellation, rescheduling, and refund requests are reviewed on a case-by-case basis, taking into account the stage of planning or treatment reached and any costs already committed on your behalf. Where a payment or deposit has been made and the corresponding consultation or treatment has not yet been provided, eligible refund requests are processed within a reasonable timeframe once reviewed.

To request a cancellation, rescheduling, or refund, please contact our team directly through the Contact page so we can review your specific situation and advise on the next steps.

Privacy Policy

Naya Clinic, based in Istanbul, Turkey, processes personal data in connection with this website in line with Turkey's Personal Data Protection Law No. 6698 (KVKK) and generally accepted data protection principles. This section describes what data we collect, why, who it may be shared with, and the rights you can exercise over it.

Data we collect: depending on how you interact with this website, we may collect the identity and contact details you provide (name, phone number, email address, country), the details of your enquiry, consultation request, or booking, any treatment-related or health information you choose to share with us to help plan a consultation, and payment information handled directly by our payment provider, iyzico — Naya Clinic does not receive or store your full card number.

How we collect it: directly from you, through the forms on this website, by phone or messaging, or in person during a consultation. We do not use this website to collect information about you from any other source without your knowledge.

Why we process it: to respond to your enquiry, schedule and coordinate your consultation or treatment, process payments securely, keep the medical and administrative records a healthcare provider is required to keep, and communicate with you about your own care.

Who we share it with: we do not sell or rent personal data. It is shared only where necessary to provide your care or complete a transaction you requested — for example, with our payment provider to process a payment, or with the specific medical professionals or partner facilities directly involved in your treatment — and only to the extent needed for that purpose.

Your rights: under KVKK and comparable data protection principles, you may ask us whether we hold personal data about you and to see it, to correct it if it is inaccurate or incomplete, to have it deleted or anonymized where the law allows (other than data we are required to retain for medical or legal record-keeping), and to object to a particular use of it. You may also lodge a complaint with Turkey's Personal Data Protection Board (Kişisel Verileri Koruma Kurulu) if you believe your rights have not been respected.

Security: this website is protected by SSL encryption (see above), and we apply reasonable administrative and technical safeguards to protect the personal data you share with us.

Contact us about your data: to exercise any of the rights above, or ask us anything about this Privacy Policy, contact Naya Clinic at info@naya-clinic.com, by phone at +90 501 100 10 03, or in writing at Beşyol Mah. Eski Londra Asfaltı Blv. Soyyiğit İş Merkezi No: 16 İç Kapı No: 3, Küçükçekmece / Istanbul, Turkey — or via our Contact page.

Distance Sales Agreement

This Distance Sales Agreement is made between Naya Clinic ("the Provider") and the individual completing a payment through this website ("the Customer"), and governs consultations, deposits, or treatment payments purchased remotely through our online payment system.

Subject: the subject of this agreement is the sale of the healthcare consultation, deposit, or treatment service described at the time of payment, together with the price and payment terms communicated to the Customer before payment is completed.

Payment: payments made through this website are processed securely via iyzico, a licensed electronic payment institution. By completing payment, the Customer confirms they have reviewed and accepted the service description, price, and applicable terms.

Right of withdrawal: in line with general distance-selling principles, the Customer may have a right to withdraw from the agreement within the applicable legal period for services not yet performed, by contacting the Provider through the Contact page. Once a service has begun to be performed with the Customer's express consent before the withdrawal period ends, the right of withdrawal may no longer apply, in line with applicable consumer protection legislation for services.

Dispute resolution: in the event of a dispute, the Customer may apply to the competent Consumer Arbitration Committees or Consumer Courts in their jurisdiction, in accordance with applicable consumer protection legislation.

Acceptance: by completing a payment through this website, the Customer confirms they have read, understood, and accepted this Distance Sales Agreement.

Payment Service Provider Information

Payments made through this website are processed via iyzico under the following registered payment service company. This company is the entity responsible for processing the payment transaction itself, and is a separate legal entity from Naya Clinic, which provides the medical and aesthetic healthcare services described elsewhere on this website.

Company: LEVENTLER GRUP DANIŞMANLIK TURİZM TİCARET LİMİTED ŞİRKETİ
MERSİS No: 0608172005900001
Address: BEŞYOL MAH. ESKİ LONDRA ASFALTI BLV. SOYYIĞIT IŞ MERKEZI NO: 16 İÇ KAPI NO: 3 KÜÇÜKÇEKMECE/ İSTANBUL
Email: info@leevt.com
Phone: +90 537 628 93 33

Accepted Payment Methods

Payments on this website are processed securely through iyzico.